Refund & Cancellation Policy
Last updated: August 24, 2026
Demand Systems Co. provides custom consulting and technical implementation services. Because projects reserve capacity and involve work tailored to a client’s business, refunds and cancellations are handled according to project status and the signed proposal or agreement.
Before work begins
If you request cancellation before work begins, any refund will be determined by the signed agreement and whether non-recoverable costs, payment processing charges, discovery work, setup, or reserved capacity have already been incurred.
After work begins
Once work has started, fees attributable to completed work, work in progress, approved milestones, committed third-party costs, and reserved project capacity are generally non-refundable. Any unearned portion eligible for refund will be determined under the signed agreement.
Deposits and milestone payments
Deposits or initial payments may be non-refundable when stated in the proposal or agreement. Milestone payments become earned as the corresponding work is completed or accepted, subject to the written terms of the engagement.
Client delays
Projects may be paused when required access, information, materials, feedback, or approvals are not provided. A prolonged client-caused delay may require rescheduling, a restart fee, or termination as described in the signed agreement. Client delay does not automatically create a right to a refund.
Scope changes
Changes outside the accepted scope require written approval and may change price or timing. Declining an out-of-scope change does not cancel or refund work already authorized.
Cancellation by Demand Systems Co.
We may suspend or end an engagement for nonpayment, unlawful or abusive conduct, material breach, security concerns, or failure to provide required cooperation. Any refund, credit, or remaining balance will be handled under the signed agreement and applicable law.
How to request cancellation
Submit a written request through our Contact page. Include the business name, project name, and reason for the request. We will review the account, completed work, committed costs, and applicable agreement before responding.
Processing approved refunds
Approved refunds are returned to the original payment method where practical. Financial institutions and payment processors control posting times.
Agreement controls
This website policy provides general information. The refund, cancellation, termination, and dispute terms in a signed proposal or service agreement control for that specific project.